{"id":585,"date":"2026-04-29T16:27:18","date_gmt":"2026-04-29T08:27:18","guid":{"rendered":"https:\/\/viajekita.com\/blogs\/?page_id=585"},"modified":"2026-04-30T13:59:55","modified_gmt":"2026-04-30T05:59:55","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/viajekita.com\/blogs\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<style>\n    .policy-container { max-width: 100%; font-family: system-ui, -apple-system, sans-serif; line-height: 1.6; }\n    .policy-container ol { padding-left: 2rem; }\n    .policy-container ul { padding-left: 2rem; }\n    .policy-container ol[type=\"a\"] { padding-left: 1.5rem; }\n    .policy-container li { margin-bottom: 0.5rem; }\n    .policy-container table { width: 100%; border-collapse: collapse; margin: 1rem 0; }\n    .policy-container th, .policy-container td { padding: 0.75rem; border: 1px solid #ddd; text-align: left; }\n    .policy-container th { background-color: #f5f5f5; font-weight: 600; }\n    @media (max-width: 768px) {\n        .policy-container table { display: block; overflow-x: auto; white-space: nowrap; }\n    }\n<\/style>\n<div class=\"policy-container\">\n<p><span style=\"font-weight: 400;\">This Privacy Policy applies to the VIAJE Progressive Web Application (PWA) and its services (collectively, &#8220;VIAJE,&#8221; &#8220;we,&#8221; or &#8220;us&#8221;). VIAJE is a digital tourism platform, facilitating bookings for accommodations, tours, tickets, activities, and vehicle rentals in Daraga, Albay, operated by Pinkberry BPO Solutions Inc., Philippines. By using VIAJE, you consent to the practices described herein. This policy complies with the Philippines&#8217; Data Privacy Act of 2012 (Republic Act No. 10173), GDPR principles where applicable, and international data protection standards.<\/span><\/p>\n<ol>\n<li>\n        <b>Information We Collect<\/b><\/p>\n<ol type=\"a\">\n<li>\n                <b>Personal Information<\/b><\/p>\n<ul>\n<li><b>Types:<\/b> Name, email address, phone number, shipping\/billing address, and booking preferences.<\/li>\n<li><b>Purpose:<\/b> Account creation, booking processing, customer support, and legal compliance.<\/li>\n<li><b>Mandatory\/Optional:<\/b> Required for bookings; optional for newsletters and marketing communications.<\/li>\n<\/ul>\n<\/li>\n<li>\n                <b>Payment Information<\/b><\/p>\n<ul>\n<li><b>Types:<\/b> Credit\/debit card details and billing address.<\/li>\n<li><b>Processing:<\/b> Handled securely by PCI DSS-compliant third-party payment gateways. VIAJE never stores full payment card details, all card data is tokenized.<\/li>\n<\/ul>\n<\/li>\n<li>\n                <b>Payment Gateway Partners<\/b><\/p>\n<p style=\"font-weight: 400;\">VIAJE processes payments through the following PCI DSS-compliant third-party gateways:<\/p>\n<ul>\n<li><b>Dragonpay<\/b> &#8211; for online payment processing (bank transfers, e-wallets, over-the-counter). Visit: https:\/\/www.dragonpay.ph<\/li>\n<li><b>GCash<\/b> &#8211; for mobile wallet payments via OAuth 2.0 authentication.<\/li>\n<li><b>Xendit<\/b> &#8211; for credit\/debit card processing and additional payment channels.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">All payment gateway integrations use encrypted HTTPS communication, API key authentication, and webhook signature verification. This section may be updated if additional gateways are integrated in the future.<\/p>\n<\/li>\n<li>\n                <b>Usage Data<\/b><\/p>\n<ul>\n<li><b>Types:<\/b> IP address, device\/browser type, pages visited, interactions, and location data.<\/li>\n<li><b>Purpose:<\/b> Analytics, service optimization, fraud prevention, and troubleshooting.<\/li>\n<\/ul>\n<\/li>\n<li>\n                <b>Cookies &amp; Tracking Technologies<\/b><\/p>\n<ul>\n<li><b>Types:<\/b> Analytics cookies (Google Analytics).<\/li>\n<li><b>Purpose:<\/b> Personalization, performance tracking, and user experience enhancement.<\/li>\n<li><b>Opt-Out:<\/b> Manage preferences via browser settings or our Cookie Settings panel within the VIAJE web app.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<li>\n        <b>How We Use Your Information<\/b><\/p>\n<p style=\"font-weight: 400;\">We use your data to:<\/p>\n<ul>\n<li>Process bookings and payments, and fulfill orders.<\/li>\n<li>Communicate booking confirmations, updates, or promotional offers.<\/li>\n<li>Personalize content and provide tailored travel recommendations.<\/li>\n<li>Improve PWA functionality, security, and overall platform performance.<\/li>\n<\/ul>\n<\/li>\n<li>\n        <b>How We Share Your Information<\/b><\/p>\n<ol type=\"a\">\n<li>\n                <b>With Merchants<\/b><\/p>\n<p style=\"font-weight: 400;\">Your booking details (name, contact information, and service requirements) are shared with tourism service providers, including hotels, tour guides, and other listed services, solely to fulfill your reservations.<\/p>\n<\/li>\n<li>\n                <b>Third-Party Service Providers<\/b><\/p>\n<p style=\"font-weight: 400;\">We work with trusted third-party providers who are bound by confidentiality agreements and prohibited from selling your data:<\/p>\n<ul>\n<li><b>Payment Gateways:<\/b> Dragonpay, GCash, and Xendit, for secure transaction processing.<\/li>\n<li><b>Analytics Providers:<\/b> Google Analytics, to analyze usage trends and improve service.<\/li>\n<li><b>Email Services:<\/b> Hostinger and Google, to deliver communications.<\/li>\n<li><b>Cloud Storage:<\/b> DigitalOcean Spaces, for secure encrypted file storage.<\/li>\n<\/ul>\n<\/li>\n<li>\n                <b>Legal &amp; Business Transfers<\/b><\/p>\n<ul>\n<li>Disclosed if required by law, including court orders or regulatory mandates.<\/li>\n<li>Shared during mergers or acquisitions, with data protection assurances maintained.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p style=\"font-weight: 400;\"><b>We do not sell your personal data.<\/b><\/p>\n<\/li>\n<li>\n        <b>Data Security<\/b><\/p>\n<p style=\"font-weight: 400;\">VIAJE implements a comprehensive, multi-layered cybersecurity framework to protect your data:<\/p>\n<ol type=\"a\">\n<li>\n                <b>Encryption<\/b><\/p>\n<ul>\n<li><b>Data in Transit:<\/b> TLS 1.3 protocol (minimum TLS 1.2) with strong cipher suites for all data transmission.<\/li>\n<li><b>Data at Rest:<\/b> AES-256 encryption for database storage and file storage (DigitalOcean Spaces with SSE-S3).<\/li>\n<li><b>Payment Data:<\/b> All card data is tokenized; full card numbers are never stored.<\/li>\n<\/ul>\n<\/li>\n<li>\n                <b>Access Controls<\/b><\/p>\n<ul>\n<li>Role-based access control (RBAC) with the principle of least privilege.<\/li>\n<li>Multi-factor authentication (MFA) required for sensitive operations and administrative accounts.<\/li>\n<li>Restricted staff access to personal data on a need-to-know basis.<\/li>\n<\/ul>\n<\/li>\n<li>\n                <b>Security Monitoring &amp; Audits<\/b><\/p>\n<ul>\n<li>Real-time intrusion detection and prevention systems (Fail2Ban, OSSEC, Suricata).<\/li>\n<li>DDoS protection via Cloudflare with rate limiting and bot protection.<\/li>\n<li>Regular security assessments, vulnerability scanning, and annual penetration testing.<\/li>\n<li>Web Application Firewall (WAF) filtering SQL injection, XSS, and other attacks.<\/li>\n<\/ul>\n<\/li>\n<li>\n                <b>Limitation<\/b><\/p>\n<p style=\"font-weight: 400;\">While we implement industry-standard security measures, no internet transmission is 100% secure. We are committed to promptly addressing any security incidents in accordance with our Incident Response Plan.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<li>\n        <b>Your Rights<\/b><\/p>\n<p style=\"font-weight: 400;\">Under the Data Privacy Act of 2012 (Philippines) and applicable GDPR principles, you have the following rights:<\/p>\n<table>\n<thead>\n<tr>\n<th>Right<\/th>\n<th>How to Exercise<\/th>\n<th>Response Time<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Right to Access<\/td>\n<td>View data via your VIAJE account dashboard or submit a request to support@viajekita.com<\/td>\n<td>Within 30 days<\/td>\n<\/tr>\n<tr>\n<td>Right to Rectification<\/td>\n<td>Edit profile information directly in your VIAJE account<\/td>\n<td>Immediate<\/td>\n<\/tr>\n<tr>\n<td>Right to Erasure<\/td>\n<td>Click &#8220;Delete My Account&#8221; in profile settings, or contact support<\/td>\n<td>Within 30 days<\/td>\n<\/tr>\n<tr>\n<td>Right to Restrict Processing<\/td>\n<td>Adjust settings via your Privacy Dashboard<\/td>\n<td>Immediate<\/td>\n<\/tr>\n<tr>\n<td>Right to Data Portability<\/td>\n<td>Request a JSON\/CSV export of your data via support<\/td>\n<td>Within 30 days<\/td>\n<\/tr>\n<tr>\n<td>Right to Object<\/td>\n<td>Opt out of marketing emails via account settings or unsubscribe links<\/td>\n<td>Immediate<\/td>\n<\/tr>\n<tr>\n<td>Right to Withdraw Consent<\/td>\n<td>Manage consent preferences in your account settings<\/td>\n<td>Immediate<\/td>\n<\/tr>\n<tr>\n<td>File a Complaint<\/td>\n<td>Contact the National Privacy Commission (Philippines) at www.privacy.gov.ph<\/td>\n<td>Per NPC process<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n        <b>Children&#8217;s Privacy<\/b><\/p>\n<p style=\"font-weight: 400;\">VIAJE is not intended for users under 13 years of age. We do not knowingly collect personal data from children. Parents or guardians who believe their child has provided us with personal information may contact us at support@viajekita.com to request removal of that data.<\/p>\n<\/li>\n<li>\n        <b>Cookies &amp; Tracking<\/b><\/p>\n<ul>\n<li>Analytics\/Advertising Cookies: Used with your consent; disable via browser settings.<\/li>\n<li>Non-Essential Cookies: You may turn off non-essential cookies by visiting the Cookie Settings panel within the VIAJE web app.<\/li>\n<\/ul>\n<\/li>\n<li>\n        <b>Data Retention<\/b><\/p>\n<p style=\"font-weight: 400;\">We retain your data only as long as necessary for the purposes outlined in this policy or as required by law:<\/p>\n<table>\n<thead>\n<tr>\n<th>Data Type<\/th>\n<th>Retention Period<\/th>\n<th>Deletion Method<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Active user accounts<\/td>\n<td>Until account closure + 30 days<\/td>\n<td>Soft delete \u2192 Hard delete<\/td>\n<\/tr>\n<tr>\n<td>Inactive accounts (no login for 1 year)<\/td>\n<td>1 year from last activity<\/td>\n<td>Automated purge<\/td>\n<\/tr>\n<tr>\n<td>Booking records<\/td>\n<td>7 years (legal\/tax compliance)<\/td>\n<td>Archived \u2192 Encrypted storage<\/td>\n<\/tr>\n<tr>\n<td>Transaction logs<\/td>\n<td>7 years (legal\/tax compliance)<\/td>\n<td>Archived \u2192 Encrypted storage<\/td>\n<\/tr>\n<tr>\n<td>Payment card data<\/td>\n<td>Never stored (tokenized)<\/td>\n<td>N\/A<\/td>\n<\/tr>\n<tr>\n<td>Marketing data<\/td>\n<td>Until consent withdrawal<\/td>\n<td>Deleted upon request<\/td>\n<\/tr>\n<tr>\n<td>Access logs<\/td>\n<td>2 years<\/td>\n<td>Automated rotation<\/td>\n<\/tr>\n<tr>\n<td>Backup data<\/td>\n<td>90 days<\/td>\n<td>Automated deletion<\/td>\n<\/tr>\n<tr>\n<td>Security\/audit logs<\/td>\n<td>7 years<\/td>\n<td>Encrypted archival<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-weight: 400;\"><i>7-year retention periods comply with Bureau of Internal Revenue (BIR) requirements under the National Internal Revenue Code (NIRC), which mandates keeping books of accounts, invoices, receipts, and related documents for examination purposes. This ensures compliance with tax obligations while respecting data minimization principles under the Data Privacy Act of 2012.<\/i><\/p>\n<\/li>\n<li>\n        <b>Changes to This Policy<\/b><\/p>\n<p style=\"font-weight: 400;\">Updates to this Privacy Policy will be posted on this page with a revised &#8220;Last Updated&#8221; date. Material changes will be communicated via email notification or in-app alerts. Continued use of VIAJE following any changes constitutes your acceptance of the updated policy.<\/p>\n<\/li>\n<li>\n        <b>Contact Us<\/b><\/p>\n<p style=\"font-weight: 400;\">For privacy inquiries, data subject requests, or complaints, please contact us:<\/p>\n<table>\n<thead>\n<tr>\n<th>Channel<\/th>\n<th>Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Email<\/td>\n<td>support@viajekita.com<\/td>\n<\/tr>\n<tr>\n<td>Inquiries<\/td>\n<td>info@viajekita.com<\/td>\n<\/tr>\n<tr>\n<td>Phone (Smart)<\/td>\n<td>+639692472699<\/td>\n<\/tr>\n<tr>\n<td>Phone (Globe)<\/td>\n<td>+639278270014<\/td>\n<\/tr>\n<tr>\n<td>Address<\/td>\n<td>Anislag, Daraga, Albay 4501, Philippines<\/td>\n<\/tr>\n<tr>\n<td>Website<\/td>\n<td>www.viajekita.com<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">\n<hr>\n<p><i><span style=\"font-weight: 400;\">By using VIAJE, you confirm that you have read, understood, and agree to this Privacy Policy.<\/span><\/i><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This Privacy Policy applies to the VIAJE Progressive Web Application (PWA) and its services (collectively, &#8220;VIAJE,&#8221; &#8220;we,&#8221; or &#8220;us&#8221;). VIAJE&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-585","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Viaje Tourism Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/viajekita.com\/blogs\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Viaje Tourism Blogs\" \/>\n<meta property=\"og:description\" content=\"This Privacy Policy applies to the VIAJE Progressive Web Application (PWA) and its services (collectively, &#8220;VIAJE,&#8221; &#8220;we,&#8221; or &#8220;us&#8221;). VIAJE&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/viajekita.com\/blogs\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Viaje Tourism Blogs\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-30T05:59:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/privacy-policy\\\/\",\"url\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/privacy-policy\\\/\",\"name\":\"Privacy Policy - Viaje Tourism Blogs\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/#website\"},\"datePublished\":\"2026-04-29T08:27:18+00:00\",\"dateModified\":\"2026-04-30T05:59:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/privacy-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/viajekita.com\\\/blogs\\\/privacy-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/privacy-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/#website\",\"url\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/\",\"name\":\"Viaje Tourism Blogs\",\"description\":\"Pay Less, Experience More.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/viajekita.com\\\/blogs\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy Policy - Viaje Tourism Blogs","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/viajekita.com\/blogs\/privacy-policy\/","og_locale":"en_US","og_type":"article","og_title":"Privacy Policy - Viaje Tourism Blogs","og_description":"This Privacy Policy applies to the VIAJE Progressive Web Application (PWA) and its services (collectively, &#8220;VIAJE,&#8221; &#8220;we,&#8221; or &#8220;us&#8221;). VIAJE&hellip;","og_url":"https:\/\/viajekita.com\/blogs\/privacy-policy\/","og_site_name":"Viaje Tourism Blogs","article_modified_time":"2026-04-30T05:59:55+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/viajekita.com\/blogs\/privacy-policy\/","url":"https:\/\/viajekita.com\/blogs\/privacy-policy\/","name":"Privacy Policy - Viaje Tourism Blogs","isPartOf":{"@id":"https:\/\/viajekita.com\/blogs\/#website"},"datePublished":"2026-04-29T08:27:18+00:00","dateModified":"2026-04-30T05:59:55+00:00","breadcrumb":{"@id":"https:\/\/viajekita.com\/blogs\/privacy-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/viajekita.com\/blogs\/privacy-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/viajekita.com\/blogs\/privacy-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/viajekita.com\/blogs\/"},{"@type":"ListItem","position":2,"name":"Privacy Policy"}]},{"@type":"WebSite","@id":"https:\/\/viajekita.com\/blogs\/#website","url":"https:\/\/viajekita.com\/blogs\/","name":"Viaje Tourism Blogs","description":"Pay Less, Experience More.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/viajekita.com\/blogs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/viajekita.com\/blogs\/wp-json\/wp\/v2\/pages\/585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viajekita.com\/blogs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viajekita.com\/blogs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viajekita.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/viajekita.com\/blogs\/wp-json\/wp\/v2\/comments?post=585"}],"version-history":[{"count":8,"href":"https:\/\/viajekita.com\/blogs\/wp-json\/wp\/v2\/pages\/585\/revisions"}],"predecessor-version":[{"id":670,"href":"https:\/\/viajekita.com\/blogs\/wp-json\/wp\/v2\/pages\/585\/revisions\/670"}],"wp:attachment":[{"href":"https:\/\/viajekita.com\/blogs\/wp-json\/wp\/v2\/media?parent=585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}